What is the E Postal Shop service?

E Postal Shop is a shopping facilitator services for cross Border shoppers non- U.S. residents. E Postal Shop gives you a physical address in Miami, Florida where you can receive your mails and purchases within the US.

Once your purchases are received, E Postal Shop will take care of all the steps necessary to deliver them to Grand Cayman and you will have the freedom to choose to pick up your purchases at our corporate offices or you can call our E Postal Shop customer service to deliver them right at your home.

How does E Postal Shop works?

To have access to the E Postal Shop benefits, the first thing you must do is register. For this, all you need is valid information and a delivery address, and we will assign you an E Postal Shop Member I.D.

Now you can makes purchases on line in your favorite stores in the United States, through the Internet or telephone, including catalog and send the products or documents to your exclusive address in Miami, Florida. From now on E Postal Shop will make sure it is delivered at your home, office or E Postal Shop pick up counter.

We recommend that, in order to make your products arrive at your E Postal Shop in Miami, always use companies that offer a private courier delivery with proof of delivery within the U.S., like UPS-Fedex-DHL Express-LaserShip or even USPS, always ask when you use USPS for EMS service or Proof of delivery, since they use tracking systems via Internet and proof of delivery (P.O.D.). We do not recommend using the USPS Shipping option, which only confirms the area or zip code where the package is delivered ( it does not specify who receive the package).

Once the products have arrived in Miami, E Postal Shop will make sure that they arrive safely to you.

For example, if a customer whose name is John Mayer, with E Postal Shop Member I.D. EBB 12345 wants to receive a product or document to his address in the U.S., he must enter the following information:

Last nameMayer
Address 13533 NW 82ND AVE
Address 2EBB12345
Zip code33122-1027
Phone number(305) 593-6510

Once your purchase is received in Miami, E Postal Shop will proceed to transport, clear and deliver the products at your home or office.

What are the benefits of signing up with E Postal Shop?

You can buy from any on line U.S. store

International shipping fees are 70%- 80% off comparable shipping options.

Pick up at our local office or request final delivery at your home or office.

Every shipment will be fully insured up $100.00 in case of loss or damage.

You can track all your purchase on-line with your Member I.D. and password.

You have on-line customer support.

How much does E Postal Shop cost?

No annual member fee or monthly maintenance. Completely FREE! Just register online and you will start enjoying the benefits of E Postal Shop services.

Transportation cost Miami to Grand Cayman:

       1 lb. USD$4.50

       2 lbs. USD$7.50

       3 lbs. USD$10.50

       4 lbs. USD$13.50

       5 lbs. USD$16.50

       6 lbs. USD$19.50

       7 lbs. USD$22.50

       8 lbs. USD$25.50

       9 lbs. USD$28.50

   10 lbs. USD$31.50

   11 lbs. USD$34.50

   12 lbs. USD$37.50

   13 lbs. USD$40.50

   14 lbs. USD$43.50

   15 lbs. USD$46.50

     Additional lb. up to 51 lb. USD$2.90 per Lb.

     from 52 lb. to 99 lb. USD$2.80 per Lb.

     shipments over 100 lb. USD$2.50 per Lb.

     Fuel surcharge USD$0.50 add per Lb.

Estimated transportation cost visit our online Calculator.

What guarantee does E Postal Shop offer?

In case of lost products, E Postal Shop guarantee’s for the real value of the product a maximum amount of US$1500.00. We are the only ones in the industry who cover up to this amount for any lost product. Some restrictions apply, review your contract.

Who should I contact if I have any inquiry?

If you have any questions with the delivery of your purchase please call our local office in Grand Cayman at (345) 943-0066 or headquarters in Miami at (305) 593-6510 or contact us by e-mail at epostalshop.ky@epostalshop.com and all your questions via e-mail will be answered within 24 hours. You may also contact us via Live Chat between the hours of 9:00 am and 5:00 pm local time Miami. One of our EasyShop customer service agents will assist you.

Where do I pick up my package in Grand Cayman?

Epostal Shop Grand Cayman

985 Crewe Road, Grand Cayman


Cayman Islands

Tel : (345) 943-0066

Email : epostalshop.ky@epostalshop.com

If my On Line store asks me for a contact telephone number, what phone number should I give them?

For our E Postal Shop customer the telephone number to use will be (305) 593-6510

How long does a shipment take to get into Grand Cayman?

We provide service from Miami to Grand Cayman twice per week. Therefore shipments should arrive in country within 48 hours after leaving Miami as long as all the necessary invoices accompany the shipment and there are no flight delays with the Airline. frame time between receiving-processing-shipping-customs-deliver, average 3-7 Business days.

Can I ship anything into Grand Cayman?

There are some restrictions for shipping items and there is a list on our website of items that cannot ship. Please visit our section RESTRICTED ITEMS.

Can I ship perishable goods through E Postal Shop?


What is a volumetric weight?

We use volumetric weight when determining the weight of the shipments we send and we understand that this is not always an easy concept to grasp. We want to break down the details for you in order to make it as clear as possible.

The cost of transporting a shipment can be affected by the amount of space using in the aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight.

The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost. Calculating the volume weight:

Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by 166 factor. CALCULATE THE VOLUMETRIC WEIGHT OF YOUR SHIPMENT

International Volumetric Weights are calculated using the formula below:

Volumetric Weight in pounds (Length x Width x Height in inches) / 166

That factor varies with the unit of measure. Since we use kilograms to calculate shipping charges, we use the following formulas to calculate volumetric weight:

Do I have to pay for my packages right away or do I have a payment credit plan on my account?

Our policy is to collect funds prior or upon delivery. This includes any Duties that are assessed to your items by Customs.

What methods of payment do you accept?

At this time we accept cash as the preferred form of payment. We may accept company checks as well with proper identification. No personal checks will be accepted. If you have any questions regarding local payment and duties please give as a call to our local office in Grand Cayman at (345) 943-0066.

Are import duties and taxes included in the service rate charged by E Postal Shop?

No, the rates only cover the handling of packages in Miami, freight expenses to your country, and home/business delivery. Import duties and taxes will be paid at delivery. E Postal Shop local office will coordinate directly with you the options for payment, or call (345) 943-0066 in Grand Cayman.

Are customs duties and taxes charged automatically to my credit card?

No, Custom duties and taxes are pay upon delivery. The local E Postal Shop office will coordinate directly with you the options for payment. Please call (345) 943-0066.


E Postal Shop cannot deliver items that are prohibited or require special handling due to exporting country, importing country or transportation regulations.


Cigarettes, cigars, chewing tobacco or other tobacco products
Alcohol products / beverages
Gambling apparatus, lottery tickets and other similar prize tickets issued in foreign countries


Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
Narcotic drugs
Unlicensed drugs , Infectious substances


Offensive weapons, sharp items such as kitchen knives and swords
Irradiating apparatus and radioactive materials
Firearms (or parts thereof)
Imitation arms including toy guns, toy pistols, hand grenades
Munitions of war
Firecrackers , Cigarette lighters of pistols or revolver shape

Flammable, incendiary goods and goods comprising:

Perfumes / colognes / eau de toilette / fragrance spray
Nail polish / nail polish remover
Spray / aerosol cans / compressed gas cylinders
Fuels / gasoline / gas torches
Engine oil / essential oil
Lighters with fuel / lighter fluid
Turpentine / paint thinner
Alcohol products / beverages
Flammable / toxic contents products

Lithium batteries unless they comply with the following packaging requirements:

Packages containing lithium batteries, or lithium batteries contained in, or packed with, equipment that are properly packaged

Packing each battery or each battery-powered device when practicable, in fully enclosed inner packaging made of non-conductive material (such as a plastic bag)

Separating or packing batteries in a manner to prevent contact with other batteries, devices or conductive materials (e.g., metal) in the packaging

Ensuring exposed terminals or connectors are protected with non-conductive caps, non-conductive tape, or by other appropriate means

Batteries should be securely cushioned and packed to prevent shifting which could loosen terminal caps or reorient the terminals to produce short circuits

If you do order prohibited goods, we will make every effort to advise you that we have received them and that we will not be able to ship them. It is then your responsibility to arrange a return or alternative US delivery address, or to give us instructions to dispose of them.

For more information on US export restrictions, please see www.access.gpo.gov/bis/ear/ear_data.html and http://www.bis.doc.gov/exportlicensingqanda.htm.

Other than the shipping charges what other fees are applicable?

Additional to freight and fuel the following charges are applicable:

Insurance charge of USD$1.00 cents for every USD$100.00 declared product value.

Minimum USD $2.00

Brokerage Fee

Customs brokerage fees for packages that require customs processing:

PFD Declaration ( Processing Fee Declaration/ Government Fee): US$5.00 per shipment ( standard fee from customs)

Local delivery applies upon request.

US$10.00 Up to 20 Lbs / Each additional Lb US$0.75, actual weight or dimensional/volume weight - whichever is greater

Additional Warehouse Fees: A USD$5.00 fee applies only when a package is left ready for pickup at counter for more than 5 business days

Terms and Conditions | All Right Reserved

Terms and Conditions | All Right Reserved